Refund policy
Effective date and last updated: October 7, 2026
We want you to feel completely comfortable buying from Private Pocket AI (“Private Pocket AI”, “we”, “us”). This Refund Policy explains when and how you can get your money back. It forms part of our Terms of Service.
1. 30-day money-back guarantee
If the Pocket Launch Program (the “Program”) is not right for you, you may request a full refund of the $49.90 purchase price within 30 calendar days of the date of your purchase. We do not require you to prove that you completed or tried the Program, and you do not need to justify your request, although we welcome feedback.
This guarantee applies once per customer and is in addition to, and does not limit, any statutory rights you may have under the consumer laws of your country (including any statutory right of withdrawal or cancellation).
2. How to request a refund
- Email support@privatepocketai.com from the address you used at checkout with the subject line “Refund request”.
- Include your full name and the date of purchase (or your order reference).
- We will acknowledge your request within one business day and process approved refunds within five business days.
Refunds are made to the original payment method. Depending on your bank or card issuer, funds typically appear within 5 to 10 business days after we process the refund. We cannot refund to a different account or method.
3. Pocket Circle membership
Pocket Circle is an optional monthly membership. Your first month is free with the Program. You may cancel at any time by emailing support@privatepocketai.com or using the “Manage Pocket Circle” option on our contact page. Cancellation takes effect at the end of the current billing period and you will not be charged again.
Membership fees already charged are generally non-refundable, with one exception: if you are billed a renewal and contact us within seven days of that charge to say you meant to cancel, we will refund that renewal in full.
4. Third-party hosting and services
Your private server (VPS) is purchased directly from a third-party hosting provider and is billed by them. We do not receive that payment and cannot refund it. Please review the provider’s own refund and cancellation terms before you buy, and cancel your server with the provider if you no longer wish to use it. Payment-processor fees we are charged are not passed on to you on a refunded order.
5. After a refund
When a refund is issued, your licence to the Program ends. We will disable your access to Program downloads and any members-only areas, and you agree to stop using the paid materials. The software that you installed on your own server remains yours to keep or delete; we recommend deleting the Program materials from your devices. Your own data on your own server is never accessible to us and is unaffected.
6. Chargebacks
If you have a problem, please contact us first. We resolve nearly all requests quickly. Initiating a chargeback without first contacting us may delay resolution, and we reserve the right to dispute chargebacks that were made after a refund had already been issued.
7. Contact
Private Pocket AI
available on written request to support@privatepocketai.com
support@privatepocketai.com